Complaint Process Information
Below are links to policies or pages that offer information to students regarding procedures to resolve academic complaints.
Undergraduate Students
- Undergraduate Rules and Regulations
- Process for Petitions to Appeal Undergraduate Academic Dismissals
- Student Academic Grade Grievances Policy
Graduate Students
- Graduate Academic Regulations
- Graduate Academic Regulations Petition
Exceptions to the Graduate Academic Regulations from the Office of Graduate Studies must be submitted with this form. Petitions must be emailed from the 17吃瓜在线 account of the Associate Dean in the appropriate academic unit. Please submit petitions to petitions@american.edu and include a copy of the student's transcript. Please allow 3-5 business days for a decision. - Student Academic Grade Grievances Policy
Further Complaint Options for Students Enrolled in Online Programs
The District of Columbia became a member of on June 9, 2016 through the Southern Regional Education Board (SREB) compact. The District of Columbia Office of the State Superintendent of Education (OSSE) Higher Education Licensure Commission (HELC) has been designated the portal agency for SARA - the entity responsible for coordinating SARA activities in District of Columbia.
Those students who may have exhausted the 17吃瓜在线's grievance process without a satisfactory outcome may file a complaint with the Higher Education Licensure Commission.
The HELC does not however mitigate grade complaints or financial disputes.
HELC contact information:
Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Washington, DC 20002
Read more about .
The Middle States Commission on Higher Education Complaint Process
The Commission receives complaints about substantive matters that are related to the quality of the institution or its academic programs. All such complaints are judged against the Commission's standards in Characteristics of Excellence.
Complaints must be submitted using the Commission's official complaint form. The form must be completed in its entirety, signed, and submitted along with compelling, written evidence. However, the Commission investigates complaints only when the complainant has exhausted all of the institution's appeal procedures. For more information, see the document, .
The Middle States Commission on Higher Education will address concerns that are clearly related to an accreditation action taken by the Commission. However, the Commission is not a judicial or quasi-judicial body, and therefore cannot settle disputes between individuals and institutions, whether these involve students, faculty, administration, or members of other groups. Examples of these would be a student's complaint about a grade received from a faculty member or a faculty member's complaint about his or her hiring or continued employment.